Frequently Asked Questions
Everything you need to know about your Google Beauty experience.
Are your beauty products cruelty-free?
Yes, all products available at Google Beauty are 100% cruelty-free. We do not test on animals, nor do we work with manufacturers that do.
How can I track my skincare order?
Once your order is shipped, you will receive an email with a tracking link. You can also track your package directly through your Google account dashboard under 'Order History'.
What is your return policy for makeup products?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return lightly used or unopened products for a full refund or store credit.
Do you offer international shipping?
Currently, Google Beauty ships to over 50 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which shade is right for me?
You can use our AI-powered 'Virtual Try-On' tool available on each product page or consult our online Shade Finder guide to find your perfect match.
What payment methods do you accept?
We accept all major credit cards, Google Pay, PayPal, and buy-now-pay-later options including Klarna and Afterpay.